Monday, September 8, 2014

Ngorongoro Sopa Lodge in the rim of the scenic Ngorongoro crater has won the most prestigious global quality award for this year, raisingthe Tanzania tourism flag high.

The Ngorongoro Sopa Lodge was declared by the influential Travel +leisure Magazine as the World’s Best Hotel Service Award Winner for  2014, thanks for the consumer votes.

The Magazine’s world annual award event serves to acknowledge, reward and celebrate excellence of hotels and lodges across the globe.

A statement issued by the Magazine publisher, Jay Meyer says: Our readers – the ultimate global citizens – have spoken.

 Now its your turn to share this news with the world”.

He applauded Ngorongoro Sopa lodge management, saying that the lodge represents one of the greatest travel experiences around the globe.

Perched on the rim of a collapsed volcano, Ngorongoro Sopa Lodge takes living on the edge to an ultra-luxurious level.

Perks include the resort’s fresh-squeezed juice, performances by the staff choir, and nightly turndown service with a hot water bottle.

“So while guests come to the lodge for its prime wildlife viewing and remote locale, they stay for its impeccable service” says Ngorongoro Sopa Lodge General Manager, Hashim Mohamed.

According to him the award was basically derived from the quality services provided by the Sopa lodge staff to the visitors of the Ngorongoro crater.

“I’m very much proud of my staff for hard working and their team work spirit.

 This is what makes the difference when it comes to provide exceptional services to our customers” Mr Mohamed noted.

The lodge has also won several other international awards such as Certificate of excellence from Trip Advisor for the last consecutive three years, 2012, 2013 and 2014.

In additional, the lodge also has been recognized by the studiosus Quality award 2011 for outstanding level of customers satisfaction, zoover awards 2013, for being one of the highly recommended hotel by

Zoovers visitors, Holidaycheck Quality award 2014 for one of the best rated hotels in the world.

“This is as a result of concerted efforts by all staff in providing exceptional hospitality that compliments our great location,” Mr. Mohamed explained.

According to him, the greatest secret behind the success story is regular staff trainings, employee recognition programs, empowerment and working as a team.

“Its our responsibility to provide our guests with the exception experience that is memorable and as a result share their positive experience with the world” he noted.

Commenting, the CEO of Tanzania Association of Tour Operators, Sirili Akko said that Ngorongoro sopa lodge has confirmed to the world that Tanzania is a prime tourism and hospitality destination.

“Quality service is the most important area in tourism industry and honestly Ngorongoro Sopa Lodge has successfully managed to maintain it’s outstanding service provision and this should be emulated by other hospitality service providers” Mr akko stressed.


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